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Request a Refund

We're sorry you experienced an issue. Please complete this form and we'll review your request within 48 hours.

Refund Eligibility

Refunds are available for:

Technical failures preventing access to paid content
Server errors after payment
Corrupted or incomplete extraction
Payment charged but content not unlocked

Requests must be submitted within 48 hours of payment.

Your Email Address *

We'll use this to contact you about your refund.

Session ID *

The unique session identifier from your extraction (check your browser URL or payment email).

Payment Reference/Transaction ID

Optional: PayPal transaction reference from your payment receipt.

Reason for Refund *

Detailed Description *

The more detail you provide, the faster we can process your request.

* Required fields

What Happens Next?

1 We'll receive your request immediately and begin reviewing it.
2 Our team will verify the technical issue and check your session data.
3 If approved, we'll process your refund through PayPal (5-10 business days).
4 You'll receive email updates at every step of the process.

Questions? Email us at refunds@supertube.ai

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